Payment & Refund Policy

Payment & Refund Policy

This Payment & Refund Policy applies to all purchases made on solupa.shop, operated by Verdanza Grove, located at 6600 Menaul Blvd NE Suite D-1, Albuquerque, NM 87110, United States. By placing an order on our website, you agree to the terms described below. For questions, contact us at info@solupa.shop or call +1 (505) 855-5688.

Accepted Payment Methods

We accept payments via major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and other secure online payment systems. All payments are processed using encrypted and PCI-compliant systems for your safety and in compliance with U.S. regulations.

Payment must be completed at the time of purchase. Orders will not be processed or shipped until FpjtWuE1cX payment is received and confirmed.

Order Confirmation

After placing an order, you will receive an email confirmation with a summary of your purchase and shipping information. If you do not receive a confirmation email within 24 hours, please contact us immediately.

Cancellation Policy

You may cancel your order within 12 hours of placement without penalty, provided the item has not already shipped. To cancel an order, please email us at info@solupa.shop as soon as possible. Once an item has shipped, cancellation is no longer possible, and the return policy will apply.

Return & Refund Policy

We accept returns within 30 days of delivery for most unused and undamaged items in original packaging. To be eligible for a refund, the item must be in resaleable condition and include all original parts, manuals, and packaging materials.

• Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong item or defective product).
• A restocking fee of up to 15% may apply for large furniture items or opened products.
• Refunds will be issued to the original payment method within 7–10 business days of return approval and inspection.

Non-Returnable Items

• Custom or made-to-order furniture
• Items marked as “final sale”
• Products showing signs of use, wear, or damage after delivery

Damaged or Defective Items

If your order arrives damaged or defective, please notify us within 3 business days of delivery. Email photos and your order number to info@solupa.shop . We will offer a replacement, repair, or refund depending on the issue and item availability.

Contact Information

• Company: Verdanza Grove
• Address: 6600 Menaul Blvd NE Suite D-1, Albuquerque, NM 87110, United States
• Email: info@solupa.shop
• Phone: +1 (505) 855-5688

Thank you for choosing Verdanza Grove. We are committed to delivering quality garden furniture and exceptional customer service across the United States.